Ferguson HVAC

Unfortunately now when you call the Kirkland branch you'll get send to the first person company wide that picks up. Then when you recieve a quote via email and respond back with a PO, it goes to NO ONE and your order never gets placed. Airefco is a great place to waste your time and your customers money.

Eric Leicht is a hustler. He is on his game at all times and has really made doing business easier for my business and takes allot of the leg work off us business owners shoulders and fights to keep business moving seamlessly! I appreciate his due diligence in keeping orders coming in on schedule! Thank you Eric!

A week later, they still haven't even ordered the part I asked for. Can't be bothered to do their jobs, apparently. I would go somewhere else if they weren't the only supplier for the part I need. These guys suck at their jobs.

Wonderful staff when they are able to answer the phone. It seems that there is a big staffing problem and it is very difficult to get hold of someone. Two hour hold times are common even if you call in the morning. ***Editing my comment! This company has made a true 180 and is now making customer service their biggest priority. Anne is a gem and always answers the phone so positively. I love working with this company now, they are prompt when answering (no more long holds) and they really take care of our technicians. Thank you, Airefco!

Really slow service, we ordered even a day ahead expecting it to be ready the next day and still not ready on will call. They need to have a better customer service and to be better organized.