First Place Fence

Fence - I was told that the wood they used was better than the wood at Home Depot. That was a lie. Many of the boards on my new fence are damaged with cracks and holes. They then told me I should have paid more for better wood! The nails they put into my fence went through too far and came out the other side. I had to hammer them back through so nobody would get injured on them. Some boards were missing nails altogether and simply held on by 1. They also put my gate locking device on the wrong side of the gate. I asked multiple times for them to come back out and fix it. I kept hearing I was on the list and next week. They still have not come over a month later. I will be contacting the BBB about this business. Communication - I was told the job would be done in about 5 weeks and that the

We chose First Place Fence after extensive research due to their exceptional online reviews. This was the first large improvement that we were making to our newly purchased house so we didn’t want to risk poor quality and decided to bite the bullet on the higher price. Little did we know we would end up paying a premium price for a 1-star quality fence. Kari came out and we determined the layout and price for the fence. Kari was personable and professional which apparently was a very limited time promotional experience. She informed us of a 5-week wait time after accepting the quote. I accepted the quote on May 10th and received an automated email confirmation. After over 7 weeks of not hearing from the company or Kari, we decided to contact them and were told it would be another 2 weeks.

Matt from First Place Fence was super responsive to my inquiry! He offered GREAT suggestions to my original ideas, which I did incorporate into my project. His installation crew installed the entire fence perfectly in one day, during the time I was at work. Even all clean up was complete! Every aspect of First Place Fence's work was excellent!! I HIGHLY RECOMMEND THEM !!

We had a wood gate put up and noticed bowing in the wood. We had concerns about how the gate latched when installed but was assured by the workers that it was fine. The hardware started to separate from the area on the gate that bowed and progressively got worse. I have been in communication with Matt for months. I either get a response that we are on the repair list, no one ever shows up… or I get no response at all when I check in. I’m very disappointed in the lack of response and the quality of the work. The gate has been unusable. We just want someone to repair the gate to make this right.

It definitely bothers me a little bit that they just installed my fencing this week and one piece already looked old/rotten upon installation. There’s just one single piece that doesn’t match the rest of the fence, and you really can’t miss it. You’d think that you’d want to just replace the ugly piece? They were at my house walking by this on 3 separate days, no way they didn’t see it. I did immediately. But anyway, it’s a fence, it blocks what I wanted it to. And they were the cheapest company I could find. 🤷‍♀️