F.W. Webb Company - Mamaroneck

I purchased nearly all of my supplies for a bathroom renovation from this store. They had an amazing selection and I kept finding items to fall in love with. Most of all, Anne Marie was so helpful, professional, and engaging that it was a pleasure to work with her. Unfortunately, 3 of the items that I purchased arrived with problems: a cracked sink, a missing escutcheon, and dysfunctional hinges -- all from different suppliers. Further, their delivery person refused to bring any of the items inside my building and was going to leave them outside in the parking lot (I was not informed of this policy prior to delivery). Thank goodness for Anne Marie, because she stepped in and came to my rescue each and every time I had a problem and always treated me with respect. If I were rating FW Webb s

Amazing and very helpful staff! I called looking for a specific part on a Saturday close to closing time, and the staff was kind enough to hold the part for me and stay open a few minutes after closing…I cannot say enough good things about their professionalism and customer service!

Amazing customer service. Stopped in today for one item unexpectedly needed in the middle of a bathroom renovation that was only carried here (a specific ADA compliant Toto toilet) and they were able to get it for me immediately from their onsite storage and at a competitive price. I checked another item that I want to order for later in the renovation and I was very pleased with the turn around time and the price as well! We will be back.

The entire staff from supply house to showroom are top notch with exceptional customer service. Jaime the showroom manager is friendly, professional and gets the job done. Along with Ed up front in the supply house and Frank branch manager, this is my go to supply house from rough plumbing to finish.

Employees who work in the small parts store do not wear masks despite the NYS mandate as well as allow multiple (3 in this case) customers all gather in close proximity without masks on as well. I refuse to shop in a place that cares so little about the well being of others. Mask wearing protects others from you, not yourself from others so not wearing a mask shows little respect for those around you. I actually need to return an item but will not put my family's health in danger for that. Also will be issuing a formal complaint with New York State. Hope you get closed by the health department 🙏 Keep my $10 in brass fittings.