Gordon Rug Company

Most important part of this comment is that I was not asked to make a comment. (As is often the case these days) I have just experienced some of the best "stand behind your product" service in my 40 odd years owning real estate in Newburyport. Jeff and the Gordon Rug crew is in the process of replacing 2,000 sf of product in the Tannery that was defective in compostion (not installation). No complaints, no nonsense....just a can do attitude about the best solution.....and no extra charges. So appreciate this.

Great experience from the day we walked in the door to the day of install. So many options and through all budget points. We love our choice and highly recommend Gordon Rug!

The Gordon Rug sales team took the time to work with me in finding the best floor covering for my newly finished basement, based on cost and durability. The installers with efficient and precise…we couldn’t be happier!

We live aboard a sailboat "Wildflower" and realized our "scatter" rugs did not allow good traction for our dog. While in Newburyport we saw Gordon's and stepped inside to see what they had to offer. What a fantastic store! Not only did they have the perfect color/texture remnant to be placed beneath our scatter rugs, but they cut it to size and bound the edges overnight so we could make our departure weather window. We could not be more satisfied and appreciative of their service. Jeff and Sue were great!

Cannot speak more highly of our experience with Gordon Rugs. They were so helpful in helping us narrow down many options to the perfect choices. They even went out of their way to come measure on short notice to make sure our flooring was ordered and installed quickly in our new home. Jeff and Ellen were incredibly kind, knowledgeable and easy to work with. Our installers were professional, so skilled and stuck to the date and times we had planned. Thanks again, Gordon rugs!