Grainger Industrial Supply

There are only a few consistent things in life, bills will be posted, things will break, and Christine at Store #236 will quietly efficiently and kindly steer me towards a path of resolution. Her steadfastness is greatly appreciated. "For the ones who get it done" starts behind the counter!

Dennis R. Was a great rep very easy to talk to help problem solving skill amazing to meet

I will say that the customer service that is over the phone is great. And people that work here are nice. But they need a significant upgrade to their quality control. I ordered a pair of welding gloves and received two lefts. I ordered an $800 shelving unit, picked it up and when I unpackaged it, it was damaged beyond use. The return was easy enough and they sent a shipping label to pick it up, but they were unwilling to waive the shipping fee to get a new one delivered. Will be taking my business elsewhere.

Always have a good experience here. We normally buy through the online store and pickup in person, but every once in awhile we walk in and always get great service. Pernell and the rest of the crew are always helping us get the right equipment. Much appreciated!

This was my first trip to Grainger Industrial Supply. I did not realize until I arrived that it is not actually a retail outlet, but a mail order Center for picking up online orders. Fortunately I ordered online and was able to receive a very reasonable price on some electrical wiring.