Griffin Service

The technician showed up for a routine service of my new (5 year old) home's AC unit. He then told me that he found a small leak in the coil and it would cost over $500 to do a leak search. He found a leak as evidenced on a handheld monitoring device. He stated the pressures were low and it would cost $3600 to repair the coil. My unit is 5 years old. I stated that I may just replace the unit and a salesman came out at 7 pm that night and told me that I could get a good, not the best, but a good unit for 10k and he would throw in a UV light if I signed to buy at that moment. Fortunately, I did not sign. I chose to get other estimates. Another mechanic/technician came out to look at the unit and give me estimates on replacing the coil or unit, checked out my unit and stated that he c

These guys caused a flood in our condo. They replaced the valves under my sink, which didn't have to be replaced! Done wrong and flooded our home. Lawyers are coming guy's 26,000$ to replaced and repair everything. My time is not cheap guy's. They lied and know they did it. There employee who did the repair apologized 10 times when he came back to assess the damage. Guy's it's all on our in house video. We travel alot so we have camera's in and outside. The video to be released shortly Mr. Griffin.......

We called them on a Saturday for service when our HVAC drain line was clogged. They were able to send someone out to us quickly which we appreciated. Technician Mike showed up and was diagnosing the issue. He put solvent in the drain and instead of blowing the line from inside to outside, he decided to blow the line from outside to inside and caused the blockages to explode into our garage and got onto everything. My husband was so pissed off and ended up paying the guy just to get him to leave as soon as possible. There were unknown debris in our garage and we had to clean up the mess (even now there is still stain on top of the ceiling that we would not remove). I called in on weekday after being dissatisfied with the service to speak to a supervisor and was told I would get a call back.

I did a better job installing the one Griffin removed. Didn't provide a bill. Didn't wipe down the floor prior to installation. Didn't install flanges around the pipes. Didn't get the mat square below the water heater. Didn't plug the drain line for the hybrid unit they removed, creating air conditioning problems. Left trash behind the water heater. Not impressed. Installation did not live up to the commercials I've been listening to. For $1632.50 installed for a knock-off Rheem, I was expecting more. So, Griffin came back to correct some of the things that I was not happy about. I still do not have a bill. They halfway tipped down the floor around the hot water heater (24"x28"). They removed the trash they left behind the water heater. I plugged the drain line for the hybrid unit, I did

Had my hot water heater flushed. Jimmy let me know he was coming and the company also called to let know he was on his way. Jimmy was very polite and personable. He completed the job and then showed me pictures of the sediment found in my water heater and said all the pictures he took would be emailed to me. He also recommended I contact the water heater manufacturer and make sure I register for the warranty. My builder never mentioned this to me. I was pleased with his service and advise.