Gutter Helmet of Eastern NY

I am not happy with the installation of the Gutter Helmet we had done a few months back - and certainly not for the money I paid Huff n Puff for the installation. At NO time during the sales process or during the installation itself was it explained that the gutter shields could (or would) have to be installed ABOVE the shingles and screwed directly DIRECTLY into the roof shingles. During the sales presentation, the gutter shields were shown as being screwed into the roof after being placed UNDER a row of shingles for protection. Apparently, there was an 'alternate installation method' where the shields are just screwed directly INTO the shingles if the shingle distances are off from the edge. The salesperson never mentioned this possibility, and the installer never mentioned that they w

This is an entire documentation of my interactions with this company, spoiler alert, it's not a positive one. 2021 - I called them up asking for assistant a few months after the purchase of our home, the gutterhelmet system is broken and causing damage to my house. Larry on the phone told me they can "fix and clean the gutters" after I transfer ownership of the warranty from the previous owners. This costed me $150 to "transfer warranty". I sent in the check and the forms to them. 2022 - I call them up again and ask about getting someone to fix and clean our gutterhelmet and gutters, the lady on the phone with me said they do not clean gutters. Which is the exact opposite of what I was told in the fall. I've tried calling back more than a few times to speak with Larry but he's never ther

We had gutter helmet installed in June 2017 and 5 years later our roof significantly rotted in various areas. Their product failed to perform as it was intended because of negligent installation; they never lowered the gutters in the back of the house resulting in the water to pool and flow backwards under the shingles. We just had our whole roof replaced including the rotted plywood. I asked them to lower the gutters now to avoid this same scenario but they declined. I counted on them as professionals to do the job right and they didn’t. If you want to avoid your roof rotting avoid these guys.

Larry, our installer, was beyond excellent. If the product works as well as him I will be extremely happy. I am too old to do this kind of work anymore but, I know good QUALITY work when I see it. We had new gutters installed with the Gutter Helmet. I would highly recommend..!!

What a sham! Had our windows done back in 2007 when they were Huff N Puff, the salesman talked us out of choosing Anderson windows, went with "triple pane" Corelle windows instead. Being a first time home buyer, of course we believe him ( my mistake!).. and $12,000 later, not even 10 years our windows films were peeling off.. called customer service because we have 50 years warranty on the windows, and was told that oh, nothing we can do.. company went out of business so you can go somewhere else to fix the glass.. Thanks a lot! You should be aware buying any "warranty" from this sham company.. no wonder you keep changing company name.. must be necessary to avoid any irate customers. If you click on the three photos I've posted you will see what I mean.