House Doctors of Northern Richmond

I went back and forth about using House Doctors due to mixed reviews on google, however they did get great feedback on Angie's List, which is how I found them. I reached out to several companies and Dennis responded right away. He showed up on time and did a thorough assessment. He came back for a second visit to ensure we discussed all the project details before I signed a contract. They worked quickly and did a good job, so overall I was pleased. I did see a couple areas that need a bit more attention, but the team circled back to fix them immediately upon my call even after the job was completely paid in full.

Mr. Hatcher and his team were very skilled, dependable, and time efficient. They repaired the stairs and rails of our porch, complete with painting and staining for our porch and deck. This was not an easy job, but these guys got it down...all at a good cost! Very pleased with their quality and skills!

Mr Hatcher was very professional prior to the first payment was received. Then I couldn’t get him to come out to see the quality of work I was receiving. He even tried to blame me for using 3 different colors, which I shared and purchased before he was hired. The painters were nice, however, not high quality professional painters I was promised by Mr Hatcher. One of two painters even stated that he was not a painter. Dennis Hatcher explained he had to pay higher salaries to keep high quality painters (which accounted for his prices being higher). He even stated that his workers were licensed professionals and not “a bunch of Mexicans”. The quality of painters was less than satisfactory, and I had to have them come back and fix errors, touch up, clean up, etc., multiple times. This w

I asked for an estimate for repairs of my gate hinges and some boards in my fence. Not only was their hourly rate EXTREMELY high, they also charge $45/hour for "helpers". It's had for me to believe that it would take 1.5 hours to install three hinges on a gate and an additional 2 hours to repair 5 boards on the fence! When you add in their "trip charge" of $40, it brought the cost of this small repair to almost $500!!! Needless to say, I felt like I was being ripped off and will not be using House Doctors!!! If I could give less than star, I definitely would.

This company is may be capable of doing "handyman" level repairs around the house, BUT DO NOT ALLOW THIS COMPANY TO DO ANY MAJOR CONSTRUCTION PROJECTS!!! I was charged "master carpentar" rates to build a 2 level deck that was so poor in quality that I had to let them go & hire another builder who knew what they were doing. They missed so much that I couldn't begin to list everything, and the county building inspector literally apologized to me when they inspected the work that had been done to the point where I let House Doctors go. Do yourself a BIG favor & do not bother considering this company for construction level work or you will lose a ton of money like I did.