John R Estes Plumbing & Heating

Brandon, Justin, and the others at John Estes Plumbing are my new first choice for work on our houses. They recently fixed what looked like a simple problem... which proved to be unusually difficult because of the outdated parts involved. They rendered excellent service at a reasonable price and didn't stop until all the issues were resolved. I appreciate their professionalism and expertise. Highly recommended!

Brandon and his team mate installed a hot water heater today. They were great and very respectful of my house.

Worst plumber I ever called. Rude, incompetent, and overpriced. Did not fix the clog, and I had to call another plumber the same day. As far as I am concerned, they just took my money and gave nothing in return. If I could give no stars for the review, it would be too kind to them. Not only were the employees rude and disrespectful, but so was the owner. Beware of these guys.

This company installed 4 toilets in my home. One on March 2024 and 3 Spring 2025. In addition to overcharging for toilet handles by more than $200, the plumbers broke the Flange on all 4 toilets and with each flush, small amounts of water leaked onto the ceiling of my finished basement. After discovering this problem, contacting John, sending photos, he refuses to return my phone calls.

I am only doing business with them because my leasing office pays for it. The service has been very unprofessional. Sean, the technician, was unprofessional and seemed upset when I called him back after he left me a voicemail. He treated me poorly and eventually gave me the company phone number, but the first number he provided was wrong. When he finally gave me the correct number, it felt like he was blaming me for needing to call him back since I couldn't answer the phone initially. When I called the company, the person who answered didn’t want to listen to my issue and simply told me that someone would contact me. I was trying to explain that I prefer communication via text message because I work in graphic design and find it difficult to answer phone calls, but he just hung up on me.