John, Your Neighborhhod Plumber LLC

This is not the plumber you want if you are of color. I had a leak on the bottom of my hot water heater. I called my warranty company, Old Republic, and got John. Based on what I saw and heard from both the plumber and my tenants (in the home), the problem was solely with the plumber. He was VERY unprofessional, short and rude, and was not relaying true and accurate information. He told us to turn off the heater knowing it would be a week without hot water and he said it wasn’t leaking when he checked after it was off. It most certainly was still leaking which means that going without hot water would've been for nothing. He was just being nasty. Initially, John said he "opened the water heater" and water was pouring onto the floor (huh? how do you open a water heater?), he said my tenant