Johnson Heating & AC

Johnson's replaced my defunct 62-year-old furnace, and in a first-rate manner, from start to finish. The office manager had called to get the specifics, then called back as she promised. The two installers were here on time, and went right at it. The old furnace was gone within a couple of hours, the new one was installed and connected that afternoon, and was fired up by 4 pm. They were back early the next day, to make final adjustments, check their work. and answer what questions I had. I've worked with other, similar firms in Albert Lea, but Johnson Heating and Cooling stands well above the rest. The entire team was courteous, efficient, and totally professional. What really impressed me, however, was that they did exactly what they said they'd do, exactly when they said they'd do it. I

Rude customer service. The lady hung up on me without explaining why they can't take the job. If you don't need the money, don't offer services. If you can't perform what needs to be done, explain it nicely.

Called to set up an appointment to get my Lennox furnace cleaned. Got a call back that said they won't be out because they don't service fuel oil furnaces any more. But when I search for someone to clean my Lennox furnace johnson heating and a/c the only ones that come up

What a nightmare! I bought a boiler system from them a years back. Every time I go in to talk to somebody about getting parts, nobody in the building is able to help me. The two receptionists know nothing about heating whatsoever, the two people in the show room were not able to help me either. I asked If there was anybody in the building who knows anything about heating and is able to help me. He replied is a very snarky attitude "There's no one here, we don't just have technicians sitting around". OK, that's fair enough, they are all out and about busy on service calls. Still though, four people in the building and no one able to help me!? I left the receptionist with pictures and detailed information about my boiler system and the part I needed. She said she would call me first thing

My furnace died-red tagged-shut down-Johnson Heating came & replaced it & saved my Christmas..w/out them I would have had to move or motel for X-mass. Thank you guys so much! Mary Kay Heumann Albert Lea,MN