Jones Heating and Air

Called the best in the industry & got the best. Thanks to Matt & Adam showed their professionalism for my needs. Office staff were on top of helping answer all questions & they sent out experienced technicians. Will use Jones Htg & Air from now on. Thanks to all. Retired State & City HVAC inspector after 30 years. Richard Maddox

Bought a new $15,000.00 HVAC UNIT from Jones. Past year and half have had nothing but trouble out of it. Jones will not do service after the sale. 1st issue was the system was not installed correctly, system was not charged at install. Had to have them out 2 times to rectify the issue. 2nd issue, thermostat did not work and had to contact Rheem to get it to work because Jones didn't have one service tech who could operate it. 3 rd issue, now the heat pump will not work under 50 degrees. When I call them they send a service tech out just to tell me it's working. Then charged me 100 bucks for doing nothing. I have used Jones for the past 20 years now I wouldn't call them if they were the last HVAC service on earth. And when you call to voice your disappointment in there service, they nev

My AC crashed at 5 PM on a Friday afternoon, of course! We chose to wait out the weekend since we would be out of the house for most of it. We called Jones AC Monday morning and they were here within an hour of opening! Tim, who is the hero in the story, knew what the problem was immediately and I had cool air blowing in my house within 30 minutes! Tim told me the part was covered under our warranty, but there would be a service fee. He got to thinking that… hey, it’s time for your fall maintenance. Let me see if we can work it all in together… And of course, that’s what they did and the only thing we had to pay was our fall maintenance fee, which we would have been scheduling very soon anyway. Thank you, Tim! Thank you, Jones AC for taking good care of your customers!

Matt with Jones heating came by to swap out some vests for my builder. What a really nice and knowledgeable man, he took care to clean up make sure we were happy with the vents.. Thanks Matt. I would recommend this company and will use them again

Wow! These guys are so professional, so prompt, and courteous, provide excellent customer service. Came out same day within a few hours - then installed an entire new unit the next day! Excellent choice! Cannot say enough positive things about Dillon and Wes!