LAZ Parking - Court Street Garage

Don’t park here for any evening event, Like a hockey game. Pay on the way out is ridiculous! When an event is over, all the cars are leaving at one time. We have been sitting in a line on the 4th level for 20 minutes! Have people pay on the way IN since they arrive at different times! We have used the QR code and have paid already but, even if everyone does this, they still have to stop at the kiosk on the way out to scan their paid code. Other parking garages have people pay on the way in and at the end of the night just open the gates and let people exit. No stopping and no scanning.

This is absolutely the worst parking garage I have ever parked in Rochester or any other city. Lots of homeless people and no security. Very dirty and the stairwells smell like urine. I parked in there on a Saturday so I could go across the street and get my takeout order from the dinosaur barbecue. I was only parked in there for eight minutes and they charged me $10. Total rip off. If I could give this place zero stars I would. Stay away.

Paid $7 for 28 minutes of parking on a Saturday morning going to the Central Library. Attendants laughed and said it was "Event Parking." The only parking rates on display were the usual ones - see pic. And you only discover the $7 rate on your way out, as opposed to other garages who charge the event rate on the way in. SOOOO glad we're outsourcing the garages to big corporations... Update 05/24/2025: Reached out to LAZ Parking on Facebook and after initial replies from the corporate office, I have not been contacted by the local office. Parked again on a Saturday, this time without the "Event" sign displayed. The scanner at the exit was set to charge $7 again, but this time I had gotten a voucher from the central library (free - just go to the desk and ask for one!), which fortunatel

Don't let your guard down. Our car window has been smashed twice in 10 days. This garage is completely unreliable; the cameras don't work. No one answers the phone. If you love your money and your possessions, don't bother parking at this parking garage.

If I could give zero stars, I would. My vehicle has now been broken into twice in less than a month and a half while parked at Court Street Garage. Instead of taking responsibility or increasing real security measures, management’s response was to slap up signs saying they’re “not responsible.” When I spoke with the GM, he openly admitted that security was switched around mainly to keep Constellation Brands happy—completely disregarding the safety of every other parker. Imagine that: knowingly reducing protection for the general public just to appease their most lucrative client. This isn’t just negligence—it’s a blatant disregard for the people who trust this garage to protect their vehicles. Paying customers should not be treated as collateral damage so management can save face with co