Lennox Stores (Parts Plus)

Ryan Stoughtenger the store manager is amazing. He was friendly, accurate in looking up parts, easy to work with, and made my experience working with Lennox easy. Great job 👏

Takes a week to get parts for your broken furnace... Avoid this brand at all cost

With over 18 years in the HVAC industry and as the owner of a local HVAC company, I can unequivocally state that Lennox is an absolute nightmare to deal with. Their customer service and dealer registration processes are atrocious. Lennox’s business model is blatantly designed to favor a select few contractors in the area, primarily Brennan Heating through Costco. Their favoritism is unparalleled in the industry. Reaching someone at Lennox who genuinely wants to help is nearly impossible. The company’s turnover rate is staggering; they recently lost several technicians, many of whom applied for jobs with us. I strongly advise against choosing Lennox as a brand or business partner.

Be aware!!! Us and 3 other companies picked up a load from Lenox in Lenexa KS and deliver to they’re warehouse in Fife WA and we didn’t get paid. Management is definitely involved . We are requesting info for over a month now for them to tell us who did they use as broker on these loads and they are refusing to cooperate. Triple check your load numbers with your brokers and don’t email your BOLs . Try to do less businesses with this peoples. Anyone interested in more info reply to this.

Horrible technical support, on hold for over an hour and still haven’t talked to anyone. The equipment line is so proprietary to their parts only which makes Lennox clients limited to getting issues resolved at a standard time frame. Lennox customer support is also a mess when it comes to internal communications and competence with their own products is competitive to an Xfinity CSR with their products... Barely beginners level of understanding. As a technician needing further support from a factory authorized support specialist, I’d expect Lennox to have advanced knowledge with any of their frontline support techs. DONT GO LENNOX, I’d prefer TRANE OR AMERICAN STANDARD- sheesh I’d rather take a Payne unit over LENNOX!