Lowe's Home Improvement

This was one of the worst retail experiences I’ve had in years. I went to Lowe’s to return a brand-new, unopened generator in its original packaging. While it was outside the 48-hour window, it was clearly within Lowe’s own stated return policy, which explicitly allows returns within 30 days when the item is unused and unopened. Despite this, the store refused to honor their own policy. What made this experience even worse was the extremely rude and unprofessional behavior of the employees. While I was calmly speaking with the customer service representative, another employee—who was not involved in the transaction at all—began talking loudly about me, making comments within earshot. This was disrespectful, unnecessary, and completely inappropriate in a customer-facing environment. When

About A year ago, I had a miserable customer service experience with the former manager at the store regarding a leaf blower. I literally stopped going to the Lowe’s started going to Home Depot after having a bit a customer there since opening. When I found out there were new managers, I decided to give it another try about seven months back and there’s been no regrets. it is evident that the former manager listened to the employees as to how to run a store while this manager takes care of the details. The store is clean, the aisles are clear, it is simple to find items, employees are friendly, and the experience is noticeable… The captain of the ship is doing an admirable job as are his employees

We had an outstanding experience with Joshua at the Bloomfield, CT store. We reached Joshua on our 7th call that day. We had a contractor at our home, installing a garage door opener. He advised us that we needed an extender for our 8ft door. We had difficulty reaching someone who could help us. When Joshua answered our call, he advised us that he was in the Home and Garden section, but he could absolutely help us with what we needed. Instead of simply transfering our call to a different department, he took the time to walk to the dept we needed, and to review with us the items that they had in stock. He located the garage door extender that we needed, and then took the time to process my order and payment. Joshua then went above and beyond yet again, and met our contractor at the pick-up

I don't usually shop at this Lowes but it was a very good experience. Two associates assisted me. The woman at the self check out was very friendly and helpful. Very good overall experience.

Well I like Lowe’s. But better to buy in person. I have ordered numerous large itself for delivery, and each and every time, eg. two tractor mowers and a freezer, and they came damaged. And it’s a pain in the neck to keep returning delivered items.