Lowe's Home Improvement

Horrible experience purchasing a washer and dryer. Purchased them the 20th of December and now able to finally use my purchases on January 20th. When the first washer and dryer were delivered, the washer base was delivered with a broken leg. The bases were also assembled in the middle of the road in the snow. They were brought in and left wet and filthy. The Washer was also dented. The paperwork was also incorrect and we were told they could not do installation. We immediately called and told a new base would be ordered, but it would be 2 weeks for delivery. The delivery crew also did not remove the delivery bolts so the washer could be used. So, no working washer. After 2 weeks, the new base was delivered, but the delivery crew stated that we needed a new washer and they could not

I had tried to buy a new door handle and dead lock in my local area, but, was could not find what I was looking for, so I drove to Lowes in Cicero. I was not disappointed! I found exactly what I was looking for and an employee asked me if I needed help, which I didn't. Highly recommend Lowes! I can Always find what I am looking for there!

UPDATE: 1/19 Lowe’s has now outright refused to refund the EPA lead test fee that was charged despite no test ever being performed. When I requested the legally required test results, Lowe’s could not produce any documentation showing a test method, test locations, date of testing, or outcome. Instead, they provided a generic “presumed lead” document and attempted to misrepresent it as a positive test result. A presumption of lead is not a lead test and does not generate test results. When I stated I intended to file a formal EPA complaint, I was told Lowe’s would “get their lawyers involved” if I did so. That response alone is deeply troubling. I was also pressured to sign a confidentiality agreement in exchange for a token refund of less than 10% of the total job cost — an apparent att

Was here 3 months prior looking for ceiling lights which they were out of stock on a lot of lights, then came back 3 months later and it was even more bare. Many other area low on inventory. Whoever is in charge of inventory isnt doing a good job

Used to love Lowe’s but now I’ll be rethinking my business…simple fridge delivery turned into a nightmare. I used to deliver appliances so I knew all the questions to ask about disconnects, hookups, moving the old fridge, etc. The sales associate(s) and even the on-line chat told me everything would be done including moving the old fridge, disconnecting the water line and reconnecting it… The THIRD PARTY delivery team shows up and they won’t move the old fridge, disconnecting the water line, or reconnect it. The reason is the “turn off has to be located directly behind the fridge”. I’ve never been more frustrated with something that should’ve been so simple. And don’t even ask about trying to get someone on the phone to address the issue…just unreal experience. Won’t be getting anything