Lowe's Home Improvement

While at Lowe’s in Derby myself and 4 friends went in to browse and purchase a couple things needed for an up coming project. We were in there for maybe 5 minutes before a worker came up and interrogated us about why we were there and what we were doing. After answering his questions him and two other coworkers proceeded to follow us around the store. While checking out the worker and another coworker were standing next to us talking saying we were the “stealing type” and how they had no evidence of us doing it (because we weren’t) but that we were the type of people they are warned about. Not sure what that means as we are all 20 year olds and come to Lowe’s often. Needless to say we will not be returning and Lowe’s has just lost hard working customers.

There probably isn't enough space here to describe my entire experience with Lowe's Installation Services via the Derby, CT store, so I'll just provide the highlights. - On June 11th I signed a contract with an install date of July 8th, and paid in full - they didn't do the install until November 1st - FOUR AND 1/2 MONTHS LATER - They never placed my order until July 27th - The sales person changed the installation dates on the contract AFTER I signed it - Once you pay, no one will talk/return your calls - not the sales person, not the managers, and not customer support - I finally got them to check my order, and was told that their ALUMINUM FENCE supplier doesn't have any aluminum to make fences, but they promised to do the installation if they ever made fencing again. - Lowe's only deli

Great prices, I had a scheduled garage door opener install. A fraction of the price compared to home depot, home depot charged 4x the amount for installation, but their communication in setting up the install and errors like canceling my payment from install and threatening to cancel to then temporarily double charging me it was a mess, However in the end the charge was fixed and the young man who came out and installed it was professional, knowledgeable, polite, friendly, and left his work area spotless. It was worth the savings in the end even with the issues!!

Lowe’s is absolutely fabulous!!! There staff is helpful and nice. They take time to explain things to you if you don’t understand. Their products are of the highest quality and plenty of parking and handicap parking. They follow recent health guidelines and never once had a negative experience. Highly recommended A++++++++++++

Terrible customer service. There will be a group of guys standing and talking and won’t respond to you if you ask a question. And no one wants to help with big tasks like cutting wood. I also asked if I could get several bags of mulch but the lady said she didn’t want to pull out the bags so I left without buying anything because I couldn’t get assistance with purchasing things.