Lowe's Home Improvement

Franklin, VA · Home improvement store

Rating
4.2/5
★★★★☆ 4.2
Reviews
20
Rank in Franklin
#8
of 25 home service pros
City Percentile
42%
rating percentile
Address
Lowe's Home Improvement, 1240 Armory Dr, Franklin, VA 23851
Phone
(757) 517-4000
Website
www.lowes.com/store/VA-Franklin/2698?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-go-_-2698-_-na-_-0-_-0&y_source=1_MTE4Mzk3MC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Status
Open · Closes 9 PM

Lowe's Home Improvement is a home service pro located in Franklin, VA. It is one of 25 home service pros listed in Franklin. Its 4.2-star rating matches the Franklin city average of 4.2 stars. It ranks #8 of 25 home service pros in Franklin. There are 10 photos associated with this location.

About Lowe's Home Improvement

As the trusted home improvement store near you, Lowe’s in Franklin, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and... More

Hours

Saturday6 AM–9 PM

Customer Reviews

★★★★★ 5.0 Joseph Ledbetter · Feb 2026

I’d like to take the time to thank Chuck and Kathy! They both were so helpful and extremely kind with me while I was shopping today. They answered all of my questions and were able to help me locate the correct items that I needed to buy! Thank you again, Chuck and Kathy! If I could give you all a rating higher than 5 stars, I would!

★★★☆☆ 3.0 Thomas Golden · Jan 2026

Great place to shop if what you need is in stock but if they need to order it, just go somewhere else because it's never coming in. I've waited over a month for a generator and almost two months for a door on separate occasions that never showed and nobody has any information except it may be on the next truck.

★★★★★ 5.0 R. Walker · May 2020

Dennis and Jamar went above and beyond the call for any associates I have dealt with at Lowe's, including all locations I have been to. They not only helped find the product I was looking for but also explained the products to me and how to use them effectively. Whether that was with the saw blades with Dennis even going as far as to do his own research on changing out blades and replacing them and showing me how to myself. Or with Jamar locating the boards that I was looking for and finding them in a completely different location. He shuffled and moved other boards until he found the boards that I was looking for. They didn't have to do it. They could have simply said "I don't know what it is or where it is" and continued with their day. But they didn't. These two gentlemen helped me on t

★☆☆☆☆ 1.0 Nikki Allsbrook · Jul 2025

My mother came into the store this Saturday July 26th. She is a woman in Lowe’s. Common sense tells you a woman in Lowe’s probably doesn’t know much about what the items are OR WHERE THEY ARE. Most typical women don’t know much about it. Anyways, she would stop near the type of item she needed, (ex: a pole saw) so she’s looking at all the different ones etc. Also, looked at many others things she needed for her home. During all of this she was constantly being followed by a male employee and then chased down by a woman multiple times that seemed to be a manager. The manager asked how she planned to pay for the items before she was even ready to check out. Why the hell is that your business? She will pay when she’s done shopping. She has a Lowe’s credit card and shops with Lowe’s frequen

★☆☆☆☆ 1.0 E. Morales-Torres · Jul 2022

It seems that non of the employees want to help, I saw 4 female employees in hardware just gossiping and wasting time and not helping the customers. Then I need it some help on isle 47, what am looking for there was 1 gaf box on the shelve and damage, then I look up 2 pallets of the product I nèd it. I thought that lowes would have the lumber department ready foe for customers. Or my expectations are more then the management at the Suffolk lowes.!!

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Home improvement storeAppliance storeBuilding materials supplierFlooring storeFurniture storeGrill storeHardware storeLawn equipment rental serviceOutdoor furniture storeRug store

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This listing is informational. Contact the business directly to verify credentials, services, and availability.