Lowe's Home Improvement

Having bought many items for our most recent home from Depot, Amazon and Lowe’s, I found both this store and the software app to offer a good combination of stock and service. Although a Depot is closer to our home, and Amazon offers a wide variety of goods plus prompt delivery—Lowe’s turned out to be very competitive in pricing and selection of tiles and faucets for our recent bathroom remodeling. Human service was good, and where not enough tiles were available in Gainesville more were in their Dale City store, 50 minutes drive away. The app is full featured, and very effective, if not quite as good as the Depot app for searching your previous orders. The credit card seems better than the Depot card—the promotional carnage on emails and texts is much less. Overall, Lowe’s is a little mor

I've given Lowe's in Gainesville 23 years of dedicated business. So I would not expect to be ignored with not so much as an I'm sorry or anything remotely close to an apology,. I visited the store on Jan 20th because I needed to replace my snowblower. I asked the CSR in customer service if there was anyone available to assist me? She called a gentleman in the radio or phone. She then told me he was on his way and I should remain at customer service. I waited for 15+ minutes and no one ever approached me to assist. I went over to the counter and asked the original CSR if the guy who was supposed to assist me got lost? She looked at me as though I was speaking a foreign language that she didn't understand. I asked again if there was someone who could assist me? The second CSR who had come to

We picked up alot of tiles. Large heavy tiles. Rey was the associate who brought our order out to curbside. He was so incredibly helpful. He didn't have to, but he helped us load the heavy tiles into the pick up truck. It was so kind of him to take some time to try and help us get the tiles loaded. He was polite, professional, kind and helpful. I shop at Lowes all the time and he made this shopping experience the best by far. I am seriously grateful for my interaction with Rey. Thanks so much Rey!!!

We needed to rent a truck today, return tomorrow. I called the location TWICE today to make sure they had trucks available before having my husband meet me after work to rent one and they told me both times they had 3. When we got there they told us that one was not rentable because of a mechanical problem and the other 2 wouldn't start because they had dead batteries. When the manager came up to customer service and started taking return customers (we let everyone in line skip us while they were trying different trucks) her only comment on the situation was that no one ever asked her. I was put on hold the first time I called to confirm availability of the trucks so I have no idea who they "confirmed" with. I called again before leaving to meet my husband to make sure they -still- had tr

Yesterday, July 7, 2 Lowes staff ASSURED ME MULTIPLE TIMES that a regional Director would call me within 24 hours. It is now on 7/8 @ 9:20 pm in Virginia. No call, none, zilch, nada, nothing. Lowes is same as Mega Plumbing. Deniers, liars, can't be bothered. You replied, so, I'll call, but I cannot trust Lowes/Mega Plumbing. Fix your failure to employ competent staff - BOTH OF YOU! Not fixed another day on Lowes/MP failures. This from my review of a Lowes plumbing contractor (Mega Plumbing, Chantilly, VA) and the lack of support in resolving water damage to our home. I recommend: AVOID any plumbing work through Lowes in Gainesville. The kitchen photos are today, July 6, and the ceiling photos are from June 18. The floor was removed June 23 and the basement ceiling remains demolished