Lowe's Home Improvement

This is one of my favorite stores!! They always have everything I need and then some, for work or personal needs. 💖 And the best part is that you can bring your dog!! 🤣🐾

Update (2 weeks later): I called the number in the reply below. There was no escalation as promised. It was a generic customer feedback line. They asked me to tell them what the matter was, so I asked them to read my review. Unfortunately their customer service department isn’t aware of how their partnership with Uber Eats works, so I had to explain it. I also sent them a photo of the original receipt so they could look up my purchase. The confirmed they received the email over the phone. They then suggested I drive back to the store (45 minutes from my house), to try and resolve the issue. I said that wasn’t acceptable. I asked them to escalate it internally and get back to me about locating a return receipt. It has now been over a week since that conversation, and no one from Lowes ha

Me and my family moved to the Gilford area about three years ago, and I gotta say the customer service has really gone downhill in the past three years. At first, when we first started to go there everybody there was very pleasant and welcoming. It was just an overall good experience in the store. But recently in the past three months, Ive had multiple instances where I have gone into the store to either pick up or shop around and the employees are extremely rude and have made me feel extremely uncomfortable. I don’t know if there is stuff going on with shoplifters or something, but they will just follow you around and stare at you and make very hateful and weird comments. Just to name one issue, when me and my family came into the store to get some holiday decorations, One of the employ

Never use Lowes for a carpet installation!! I should have listened to reviews and used a local flooring company instead but figured I would give Lowe's a chance as I've been a loyal customer for years. Carpet was installed incorrectly and started coming up the next day, plus they installed a cheaper padding rather than what I paid for! Gilford Lowe's and installation support has horrible customer service, and keeps sending the installer back to my house without the materials to fix the issue. It has been a month now and we had to delay our move because the carpet still isn't installed correctly. They are refusing a refund or compensation and customer service literally recommended I pursue a credit card chargeback rather than helping or getting a manager to assist. Please do yourself a favo

Called to speak to someone in Appliances, but the department was busy. Bruce called me back promptly and was very pleasant and knowledgeable and he helped me over the phone, which saved me a trip into the store. I am very grateful. Highly recommend him at the Gilford Lowes Appliance Dept.