Lowe's Home Improvement

I purchased flooring and some materials to fix the ceiling after we had a major plumbing issue in the house. I had the delivery person show up, which ended up being a DoorDash type of delivery. He backed into the telephone pole in my driveway, broke the drywall sticking out of the bed of his truck and had the packages of flooring jammed into mud in the bed of his truck. I reached out to customer service through the app and was told my situation would be sent to the appropriate place. I then contacted customer service is 800 number and was told I could receive a 10% refund so I would get $90 back on the $900 in flooring I purchased. I’ve now waited a week because I had to contact the local store to find out what is going on with my refund and they told me I’m waiting for them to hear back f

Lowe’s Home Improvement truly deserves a solid five-star rating for its outstanding service, product selection, and overall shopping experience. From the moment you walk in, the store feels clean, organized, and easy to navigate, with helpful signage and wide aisles that make finding what you need a breeze. The employees are consistently friendly, knowledgeable, and willing to go above and beyond—whether it’s helping locate a specific tool, cutting lumber to size, or offering expert advice on home renovation projects. Lowe’s also stands out for its high-quality inventory, from trusted brands in appliances, hardware, and garden supplies to affordable in-house options that deliver great value. Online ordering and curbside pickup are seamless, and checkout—both in-store and online—is quick an

Staff is friendly, however most are unknowledgeable. Every time I asked question about a project to start, their heads went down strait to the device. Even got bad advice that cost me money. It seems Lowes are not investing in employment knowledge. Instead of training, and paying a livable wage, they hire anybody that can use a device. I like the employees they are worth it, train them! Also, very rarely do they have a human at consumer checkout lane, they have 4 self checkout ran by 2 employees. I walk down to pro checkout and walk back to my car because I don’t work at lowes!

We have dealt with Lowe's for many years. That would not be the case if we were not happy with their products, price, and staff. Staff. A little hard to find someone to wait on you depending upon the time of day. But in the end things always work out.

Terrible delivery sub contractors. Posted speed limit on private road is 5mph. This company flew up and back the road delivering a product to a neighbor. I told driver it's 5mph on road. He said no speak english. Driver also refused to say who he delivered for. Said, no speak english. Owner of house said he bought product from Lowes.