Lowe's Home Improvement

We went to the kids workshop today for the first time and my kids absolutely loved it! The employees were so amazing when working with the kids. We can’t wait to earn our next badge next month

Exceptional Sales, Disastrous Execution: Why we are never buying appliances here again!!! We have been loyal customers of our local Lowe’s for years, specifically because of the excellent sales team. However, after two consecutive nightmares with their delivery and installation services, we have reached our breaking point. This most recent experience was, without exaggeration, the most unprofessional service we have ever encountered. We purchased a gas stove, microwave, dishwasher, and refrigerator. Despite paying for full installation, the delivery team arrived and immediately refused to install anything. A massive communication barrier made the situation even more difficult, as they argued with me despite my proof of purchase. I eventually had to call the store to confirm our paid serv

Thank you to the very helpful person in the paint department. She explained all the different options and helped me pick a colour. She was fast mixing the paint! The self checkout person was also friendly, she helped me with multiples of skirting / baseboard so I didn't have to scan everyone. Monroe is a clean and tidy store with friendly staff and customers.

Most of the store is good. Electrical needs TLC; missing product... A lot. However; Robert from the "Pro" desk is angry, and violent; all because I said they were breaking some poor kids back instead of having a forklift driver help. How dare I use common sense, and care about our youth. Good luck getting help loading anything. I love most everyone at the pro desk, and until I complained about the way they treated this kid Robert was fine. Not my fault y'all are too busy on your phone to do your job. It stays 1 star until you remove Robert; no one who would threaten a customer; belongs in retail at any level. Period.

Getting a customer service person on the phone is a hassle, and takes a serious amount of time. When I finally spoke to someone they were apologetic & my issue was resolved. However their high pricing doesn't make me want to invest my hard earned money there moving forward. Being overpriced is taking advantage of people, which is terrible in general, but also terrible customer service. This is just another huge corporation that is not trustworthy, as they do not have the customers best interest in mind.