Lowe's Home Improvement

I rate the store for poor customer service. They don’t care about their customers. I had an issue on June 20, 2025. I purchased a power washer. The brand was Simpson.3500 psi It was advertise with a three year parts and labor warranty but you can purchase a protection plan so you can have a five-year warranty on the product, but I didn’t have purchased it because it came with the three year parts and labor warranty. Well I had an issue with that not cranking and pump not pumping a good psi of water pressure. Engine was struggling and shutting down, and I took it to Lowe’s here in Mount Pleasant and one of the managers told me that it could be bad ass, but we use his power washer every day to run a business. We detailed vehicles for multiple dealerships so we go through new gas on the power

Imagine a balloon being tossed from person to person around the room. That’s what the phone calls were like trying to get ahold of a store manager or someone of authority to ask what happened to my $5,000 blind order and installation . It started badly when my email was misspelled ( global) to gobble by the 1st sales associate so emails were missed. This is for a vacation home two hours away from where we live . It would be a step 1, 2 and 3 on the weekends to get this job accomplished because we don’t live there. The installer came and measured the windows which went very smooth. The following weekend we painfully ordered blinds on a new Loews card we opened that day 2/7/27 . I say painful because it was a 1.5 hour process and there was a feeling of uncertainty of the capability’s of the

I have never seen a place more disorganized and careless than the Mt. Pleasant store (Maybe Texarkana too). They ship windows flat and strapped to a pallet, loaded on a flatbed and strapped to it with a 4inch strap as tight as they can get it. They seldom answer the phone and when they do it is always a different person, they hang up on you and then no answer when you re-call them. You cannot speak to a manager seldom and they will not return your call. The delivery driver who was 3 hours late had his calls going to voice mail and I could get no update as to whether it would arrive today, tomorrow or never. The online site of Lowes is a joke and seldom works friendly. When you call the PRO DESK, they do not know they are answering the PRO DESK phone. They are unhelpful and just recite the

I Love Lowes! Whether it be Sulfur Springs or Mount Pleasant or Sherman Texas- your employees are awesome! Your prices and service are excellent and your online shopping experience is easy to navigate. Thank you Tina and Christy at Mount Pleasant location for helping us load up our wood today! ❤️❤️❤️

A young man, Elijah was very helpful with loading boards. He was actually working on a different task and stopped what he was doing to help. Very nice respectful young man.