Lowe's Home Improvement

Where to start? Waited close to 30min just to purchase a new stove. Got it home only to discover it had damage on all 4 sides. I called asked to speak to a manager to see if we could arrange a pickup since we drove out of the way. (Plus I purchased the extra warranty) The guy I talked to could have cared less and was not concerned in the least in resolving the issue. So we loaded the stove backup and drove back to Pikeville Lowes. Once there, I asked to speak to a manager. While waiting, we about never got the stove unloaded because there was no one to do it. Under staffed or poor scheduling for a Saturday? Once we finally got it unloaded (still no manager). Worker named Jeff (I believe) went and checked to see if there was anymore in stock. Once confirmed they was no more available and

The worst Lowe’s I’ve ever been to, i called prior to my arrival and asked if they had a specific item they said they did and they would pull it for me. I drove almost a hr to get here and they didn’t have it. The employees seem clueless of what’s going on and doesn’t seem like customer satisfaction is a very high priority here. As a pro member that spends 6figures plus every year at Lowe’s you expect a little bit better customer service. I will drive the extra 40-50 miles before I return to this Lowe’s thank for wasting my time and fuel.

A wonderful location that supplies all your needs for home and business renovations and building. If it isn't available in store, you can order online and pick up. Every experience with this Lowe's has been a great one so far. We also have returned items and they have always been very friendly and helpful.

Great store to shop at for any and all of your home improvement needs. Friendly and knowledgeable staff that are always willing to help with any questions/concerns I may have. And, the store is always neat, clean and very well organized. Highly recommended!

Fantastic store. Helpful employees. Pikeville is lucky to have this store.