Lowe's Home Improvement

We drove an hour away and spent nearly a grand on this hit water heater only to find out when we got it home that it was dented as heck inside the box. If you buy an appliance here, I really recommend tearing coverings away to fully inspect before driving it home.

This review is only applicable to Lowes appliance delivery and installation services. Needed a new dishwasher. Normally use their big competitor but the model we wanted was on backorder for several weeks and the price was the same at Lowes. Not available in the store so called and was told they were available in the warehouse system and it would take a week to arrive at the local store. Their website indicated installer would contact us within 1-2 days of local delivery to set installation date. Delivery to local store took 2.5 weeks. It was over the yearend holidays so I expected a few days longer but this wasn’t even close. Also, no email or text updates on status or expected delivery date. Lowes customer service indicated it was on the way so we decided to wait it out. Two days

It’s a very up and down store over time as managers change. My visit today was okay. Easy in and out and two people were pleasant (that’s good!) Found what I needed and a good clearance price on something. Sometimes this store is fine and sometimes it’s terrible.

After having numerous terrible experiences at the Espanola Lowe's in the past, we chose Santa Fe for our next project. My dad and I sought out a bathroom vanity and after picking which one we wanted, we found the wonderful associate, Marlena, in plumbing. Let me tell you, this gal knows her stuff, she was quick, safe, and efficient in getting the vanity off the shelf, loading it into our truck, assisting with additional accessories, and answering our questions. She even answered my numerous dumb questions about driving the big lift things and was overall just fun to chat with! Not only was she assisting us for probably 30+ minutes, but she made sure every customer around us during that time found what they were looking for when she could. She also helped my dad navigate and edit his Lowe's

This Lowes has to be the worst store I have been to. Because of the terrible service I don't think I will ever shop at another Lowes again. Long story short: purchase a dryer cash they said they had the item returned 2 hrs later to pick it up and they did not have it. Returned next day still no dryer asked for refund and they could not do it sent me a gift card in the mail would not give us the cash we originally used. Purchase a different dryer while waiting for money to be returned and that dryer was broken exchange for a different dryer finally worked. Not have no cash to pay for the credit card purchase and out $700 stuck in useless gift card i have no use for. I would go to Home Depot better experience