Lowe's Home Improvement

Do not waste your time or money with the Lowe’s in Stillwater. I purchased a Dewalt tool set from them before Christmas. One of the tools in the set did not work it was the skillsaw. I took it back to Lowe’s and they said I would have to bring in the receipt. I went back with the receipt and they told me that they don’t replace tools without a extended warranty purchase. I told them that I never have purchased the warranty in the past and if I purchased it broken that they have always just replaced it. They tried telling me that they have never replaced tools in the past. I know that’s a lie as I probably spend no less than $10K with Lowe’s every year and have never had this problem with them. I told the younger girl at the service desk that I guess I would have to start spending my money

I purchased a Dewalt 5 tool set for Christmas. The skillsaw don’t work and Lowe’s in Stillwater refuses to replace it. They are trying to tell me that they have never taken returns like that but I have used Lowe’s for 30 years and never had them not guarantee what they sold before. The people working the help desk were rude to me and I will never use Lowe’s again until this is made right! The first time I took it in to be replaced they said I would need the receipt. I went back with the receipt and they told me that they can’t replace it since I didn’t buy the warranty. I thought Lowe’s was in the business of selling products not insurance. I told the girl at the service desk that I will have to start buying from Home Depot instead of Lowe’s and she smarted off and said good luck the close

Bought 3 gallons of paint from them and they mixed one of the 3 in the wrong finish. We noticed after painting that half of our living room was shinier than the other after the paint had dried. Checked the cans and saw their mistake. I took the cans to customer service to let them know what happened and hopefully to get a replacement can in the correct finish. The lady working returns immediately said she couldn’t help me once she saw the paint cans, didn’t even know want to hear why. I told her that Lowe’s has a 30 day satisfaction guarantee on paint, I just read it on their website. She got a manager, the manager was even worse than her. They treated me like I was trying to steal from them by trying to get a replacement on a $70 can of paint that was their screw up. I even showed

My wife and I were doing some looking for different items for a house we are trying to purchase. We ran into an assistant manager Russell Potter and accociate Dan. Russell was very knowledgeable about everything we had in question. We asked about paint, flooring and bathroom vanities. Russell and Dan are assists to the Lowe's company. If we ever need more advice we will contact one of them.

I was in Lowe’s in Stillwater this morning for a A/C. Russell helped find our unit. He was very professional and very knowledgeable and told us everything we needed to know. Lucas checked us out and again very professional and very kind. This is why I only use Lowe’s for all my home needs!!