Lumber Liquidators

This review reflects both my experience with the local store and with the main online distributor's customer service. Two stars only because at least some of the floor was functional. I ordered 300 sq ft of allegedly in-stock flooring through the website on 11 Feb, selecting local pickup at the Frederick location. My contractors were ready to install starting Monday the 16th. The flooring was not available for pickup until 21 Feb (for comparison, the excellent Aspen Hill Floor and Decor had my order ready for pick up on 12 Feb for similarly in-stock flooring.) On arrival, I was asked to sign a contract acknowledging receipt of the material before viewing it. Once we went to load the boxes (by hand, once again, unlike the most excellent Aspen Hill Floor and Decor, who has claimed both

We had a great experience with the installers for our hardwood floors yesterday!  It was a much, much improved experience from our previous experience a couple of years ago w/ Lumber Liquidators!  It was a great experience from the purchasing, the floor pick-up, and installation. Everything was absolutely wonderful!

Called the store to get a quote for installing materials purchased from another store location. Was told they could do the install but needed to measure first to give us a quote. Then they refused to do the install because that store didn't sell us the materials (even though this was throughly explained prior to agreeing to the service). Now they are refusing to refund me the measurement fee that was sold to me in bad faith.

Purchased Durvana flooring and install in September. Experienced issues right away with chipping, pop-up and gouges. Call Customer Care and provided detailed information along with photos. No response from them. Called several times and sent additional photos, nothing. Finally got a response stating LL Flooring wished to test the floor and inspect, 2 months ago, again nothing happened. I had contacted the contractor myself who reinstalled left over planks which are worse fron the 1st install. Horrible customer service. I am unable to get them to respond and do the right thing. Brand new floor poor install and bad product.

Lumber Liquidators did me good on the order I placed. The salesperson directed us to an ideal solution for the 1200 sq ft we needed and then without any push back they honored their price guarantee which saved us another $500. Thanks to a great team in Frederick, MD.