McSwain Carpets & Floors Corporate Headquarters

Needs Based & Competitive! Shout out to Amy and John, I wish to thank you for listening to my recent flooring needs and providing a highly competitive quote which won you the business hands down. You where both a wealth of product knowledge and offered solutions! The installers where timely, pleasant and professional - shouts out to Rich, Dylan, Austin, Paul and Jay. Great work guys! Thanks to your great installation the house sold in a day. My general contractor was also impressed with your sales service and installation that he requested your contact info for future clients. Thanks for listening to my needs and providing over-the-top service.

Will never use again. The only reason I gave it 2 stars instead of 1 was because the very small carpet install was decent. Had them out to refinish hardwoods. Was supposed to start on Monday, got pushed back to Tuesday. Not a huge deal. Waited all day on Tuesday. Contractor called saying he wouldn't be there until 2pm. Didn't show. We waited and then called him at 3:30. He then said 5pm. At 6pm he still wasn't here so we called him again. He said he was on his way and we should leave the house open for him. Um no. A different crew finally started on Wednesday, but each team (sanding, staining, poly) had no idea what the other team of people was doing and when. They rushed the job to finish on time on Friday, but there were mistakes everywhere -- finishings that were promised not don

Edit after original review: I was contacted by the company and they worked to move up dates and compensate for added costs incurred. I would use them again in the future. The installer was very knowledgeable and the flooring looks great. I appreciate the quick response and willingness to make it right. Dates keep getting pushed back and have had to spend money on a hotel because there are no floors in my parents condo. Now the installation date is more than 2 weeks after it was supposed to be. Management is not helpful and the sales person is just a good talker...never use this company.

We used McSwain 2 years ago only to receive great service. This time it is taking weeks to get the tile and carpeting in. Today they were finally suppose to come out and lay the tile. We have waited all day for the contractors only to have a no show day. No show no call. I tried to call the location the purchase was made from. I was rudely forwarded to a machine. Have I mentioned we bought some of the best carpet they sell. It doesn't last any longer than any other carpet and stains terribly. Way to go McSwain.

Like many contractors these days, they did a great job on 95% of the work, but fell short in the end. Because of their own shortfall in communication between their salesman and their tradesmen, I am left to finish the job on my own. I tried to get a resolution with the salesman (Marvin Cohen) but all he did was point the finger at someone else, promise to get it done, and then disappear. Its not the end of the world and I can certainly finish the job myself, but it's one more sad example of a "C" job that could have easily been an A+. I hope someone from management contacts me.