Mr. Appliance of Frederick County

Terrible customer service. Terrible communication. Terrible follow through from front office to owner. Told me someone came to my house and couldn’t complete service bc no one was home. We waited the whole day for service, and have cameras. No one showed up. The lady who answers the phone acted more rude to me for expecting service the next day when they made things up. Then continued to try to order parts for our appliance and schedule repair WEEKS after our last communication was: we do not want anything to do with Mr. Appliance. I’ve literally never been treated like that as a paying customer expecting the service I was guaranteed and ALREADY paid for. Then the owner said “that’s not like her”. IT JUST HAPPENED, so yes it is like her. DO NOT USE THEM.

They gave me a window of 2:15-4:15 on a Tuesday afternoon, the tech came close to 5, I was told they stopped working at 5. We needed to replace the igniter on the oven and the tech apparently didn’t have one on the truck and said it would take 3 days to order one. I asked if that meant he would return on Friday and he said no, next week. He came back the following Monday (12/22) to replace the igniter. If I would have known that a simple issue couldn’t be repaired the same day, I would have contacted another company. Also, I was under the impression that I called Mr appliance of Frederick but they are located in Ellicott city.

Too lengthy to explain. Ended up having three technicians involved. Although they were very friendly and polite, in the end, they didn't seem sure that the problem was permanently resolved. I'm not sure that I would consider recommending Mr. Appliance. I guess time will tell.

They were very friendly and professional, as well as getting the job done quickly. They were also very quick to warn me that after changing the heating element of my dryer that there will be a burning metal smell and that's normal, nothing is on fire. The job was exceptionally done, thank you again!

I emailed concerns a week ago but no one responded. Tomorrow will be visit number five over three weeks. Each time a new “problem” is discovered and a new part ordered and a new bill issued. All for what was at first a simple repair on a year-old washing machine. Every time a technician steps in my house they break something new, bill me, and schedule another appointment. It feels like a scam