Ned Stevens Gutter Cleaning

I wouldn’t recommend these guys to anyone. The first time they showed up they left without doing the job because they claimed they couldn’t do the gutters because of the gutter guards, the second time they showed up they couldn’t do the job because they’re ladders weren’t big enough. I called upset and they said they’d send their most experienced crew out. The third time they showed up they removed the gutter guards and claimed to have done the cleaning. They left screws all over my lawn and drive way. My tenant got a screw in his tire, they left gutter guards in my bushes, in my hammock, leaned on the side of the house, and even in my gutters sticking out!! I called back livid and they said they said they would send a team out to make it right and clean up. The crew came out removed the g

Don’t use these guys. I hired Ned’s team to clear a clogged downspout and buried pipe. I was home while they completed the work, and the technician told me the job was successful. A few days later, I discovered that the technician had shattered the PVC downspout/pipe. The damage wasn’t mentioned or disclosed at the time — I only found it afterward. Yikes.

I don’t like their scheduling philosophy. If I book a service I expect someone to come out in a timely manner. Had a late fall booking for gutter cleaning and they still haven’t been out to clean my gutters. Now I have 2 feet of snow that I need removed before the gutters are cleaned. It sounds like they overbooked people this season. I will be taking my business elsewhere from now on.

They were suppose to come do our gutters but then they emailed us and said we said not to do it today and come back next week. That is a flat out lie. We have surveillance system around our house and they never showed up. Once the were told this, they said they’d come out next day. A week later and still no show. We called and they said we’re now on a list and it will be at least another week. Awful company. Can’t even believe that they would outright lie and then not even do the job. We cancelled them for all the services they did for us.

I have tried after the last two visits to get them to contact me back. They do not contact you before they come out to do work. My gutters were over flowing because (picture 1) they missed some of them the last visit. I went out 3 days before they came out and I cleaned most of the gutters myself (I hate heights). The blew leaves off my back patio (great) into my pool cover (not great) (picture 2). Now I need to sweep off my cover before they freeze. Why pay for a service that makes more work for me?