Northwest Exterminating - Smyrna

They never came for consultation. They stood me up on two occasions. Called to confirm the second time because no one showed up the first time. I was told that I was on the list and tech would call 30 min before. No one showed up. Called to speak to a manager and was told that he was in a meeting and would call back. Did he call back? Nope. I have let my townhouse community know to NEVER use this company. I would give zero stars but Google requires me to give at least one.

I just wanted to say that the service I received from the Smyrna location was exceptional. Initially, David and Chandler came to our location to assist with the bat issue we had. Later, there were two different gentlemen that came by and did an exceptional job by sealing up the open spots. Last, Chandler came and made sure that all the bats were gone/ to oversee that the resealed spaces were ok. But I wanted to touch on Chandler bc he was very personable, my mom simply adored him, he gave us a complete breakdown on the prices and utilized his expertise by giving us the best route to take for other issues. Thank you again for a job well done.

I meet a representative from this company while at a mixer and decided to actually use them for my personal residence. The service has been absolutely fantastic from beginning to end. The representatives who make appointments are so kind and knowledgeable. They were able to schedule my appointment for later that week whereas another chain company took a week to simply get back to me to even schedule an appointment. The inspectors were polite and helpful. The technician was also great! Haven’t seen any live bugs in my house since. All around excellent service.

I love that Austin has been our technician since 2021 when we bought our house. I feel like that is probably not normal in pest control, and we very much appreciate that we know who he is and he knows our house. Service is always great and he and the company are quick to respond to any issue or callback. I love the quarterly pay that covers everything. 100% recommend. Also the fact that they get the webs from your eaves makes such a HUGE difference for curb appeal!

I have Steve Gable as my technician, and even though I've moved from my initial house, I kept the same services because of him. He goes above and beyond, he's friendly, he's patient, he's timely, and he doesn't make me like a bother if he has to come back for anything, which is rare because he does such a good job. I can tell he cares a lot about what he does and wants to make sure that we are well taken care of. Were it not for him, I likely would have shopped around. Also, every time I call the local Smyrna office, they are so kind and helpful. Good customer service is important to me and I always feel well taken care of. Great job Smyrna!