Nu-Way Heating & Air Conditioning

We have used new way for over 10 years. We are part of their service plan, which has worked out great for us. All the technicians that have come to our home have been professional. I don’t feel that they have ever overcharged us or tried to get us to buy things that we did not need. They always answer the phone promptly and have helped us numerous times on weekend when there has been emergencies.

Johnny and his crew are the best. Very skilled technicians, clean and polite. The office staff is a pleasure to work with. Donny rocks!

Nu-Way? No way. My experience with Nu-Way Air Conditioning & Heating was extremely disappointing and stressful. I would not recommend this company to anyone looking for honest, dependable service. They heavily promote their “Nu-Way Club Membership,” presenting it as a way to guarantee service in emergencies. In reality, it felt like a subscription designed to generate ongoing fees whether or not you use it—similar to how unused gym memberships end up benefiting the company, not the customer. I also have serious concerns about their internal business practices. Wines and dines new, young staff to Greenwich eateries and lets them go before benefits. They way they treat their own staff raises red flags about how they view their customers!! There are many HVAC companies that are transparent

I tell my husband all of the time that we can never, ever move from this area because we love NuWay that much! We have been using them for many, many years and honestly, no other company is run as efficiently nor as professionally as they. Everyone, from Terry, Don, Nicole and Alexandra with whom I've always had the pleasure of speaking with on the phone, to each and every technician who has worked in our home can be topped. We finally had to replace our entire HVAC system the other day after several years of squeezing out what was left of a very old system. The guys who did the installation, Dominic, Kenny and Angel, were beyond friendly, professional and knowledgable. Not to mention, incredibly neat and respectful of our home - always wearing shoe coverings, closing the door to the out

I called Nu-Way due to low performance of our first floor air conditioner. Appointment was courteously and promptly scheduled; more importantly, technician Tom arrived on time and quickly diagnosed and repaired the problem. Despite my telling him it was unnecessary, he refused to enter our house without using cloth shoe covers. Tom was extremely thorough and engaging; leaving me confident that our cooling was back to normal and that we had been charged a fair price even though we are not yet Nu-Way members. And, yes, it’s working just fine.