Overhead Door Company of Cortland, Inc.

Geoff M and Marcus L were so friendly and professional. Geoff called me prior and gave me notice that they were on their way. He answered all my questions about the new keypad we wanted installed and showed me a few tips and tricks about our garage door opener. By the time he was done Marcus was done removing the old and installing the new keypad. I wish more companies had the great customer service that OHD Cortland has!

I woke up this morning to a broken tension cable, a roller that had been twisted out of its track, and a door was wide open. It was 9:00 AM, and 20 degrees. I called the Cortland service number. They were very polite and helpful. I had a repair truck in my driveway within two hours. Josh and Marcus were great. They assessed the problem, made the repairs, and insured that my 30 year-old door was properly adjusted and balanced before they left. All in all, a great experience from beginning to end. Thanks again to Josh, Marcus, and the service member who took my call. Frank

I called Overhead Door Co when a cable broke on my garage door, rendering it unusable. Every part of the process was seamless, transparent and reminds me of how commerce used to be. I was able to schedule an appt quickly (this really feels like a rarity these days...). They were friendly & communicative at the office end (called to make sure I was back in town following winter travels) and I can't say enough positive things about Geoffrey, who came to repair the door. As a woman, interacting with service humans (almost always men) can be a less than inspiring process. However, Geoffrey was lovely. He spoke *to* me, not at me or above me. He thoroughly explained what he was doing, collegially, not condescendingly, and I came away empowered with a deeper understanding of the mechanics of ga

Great company! They were able to find me an appointment with 24 hrs and Josh K. arrived right on time and did a great job. He was able to replace both springs in my garage door quickly despite the side walls leaving little working space. The price was well within what was quoted.

Josh K and Marcus did a wonderful job taking care of my garage door. They replaced what was necessary and made sure everything was in great shape. I truly appreciate their experience and knowledge, which made the process smooth. I'm very happy with their friendly and professional service, and I feel confident that my garage door will stay well-maintained for years to come.