Pacific Electrical Contractors, Inc.

A super abundance of snow sliding off the roof severed our power line, so it was a tremendous relief that these guys could get to us so quickly! They did a fantastic job; everything looks professional and more sturdy/secure than it had been before ;)

We've had them out for different types of projects and have always been impressed with how responsive and friendly they were. Their staff are super competent and helpful in explaining things to us so that we can understand our electrical setup better. They did exactly what we needed and talked through things with us so that we could make informed decisions. I trust their work and won't hesitate to call them first whenever electrical needs arise. Genuinely great service all around!

Great Customer service! Even though it was a Saturday within an hour of calling them I had someone out to help us. I started off going down the list of electricians in the area. I called their emergency numbers and no one cared to call us back even to say they couldn’t help. This was an emergency due to our switch box for our water heater overheated. Finally I got down to Pacific Electrical and called. The on call guy in Medford got me to Aaron the branch manager in town. Aaron kept in contact with me as he got a hold of Ian to come help. Ian went above and beyond. He quickly fixed the issue and gave us guidance on updating our breaker box and more lines. He was very friendly and knowledgeable. Aaron contacted me later in the day to make sure everything was okay. We will be contacting Paci

I called several companies to get a quote and an electrician out to my rental location. All that I called, said they would call me back with a time they could go out and give me a quote. Its been 2 weeks and not one company has called me back. At the same time, I called this company who not only got me a quote asap, they called my tenant to try and do over the phone troubleshooting. And then when that was unsuccessful, they informed me they probably wouldn't be able to make it out for a few days (due to the upcoming weekend). But instead, they showed up the next day and resolved the issue right away! They exceeded my expectations. They were very professional with me over the phone and with my tenant in person. Communication was key (as I live out of state) and they kept me informed of ever

I had called to ask for an estimate on electrical work needing to be done on my entire home. Wasn't even on the phone with the rude receptionist long enough to tell her anything before I hung up. She was very rude, condescending and spoke to me as if I was bothering her. I ended up taking my business to Shaffer's Electric instead where their receptionist was very nice and willing to listen to what it was, I was asking. Customer service is the key to every business and from what I can tell this business doesn't have that.