Pella Windows and Doors Showroom of Petoskey, MI - By Appointment Only

Bill was fantastic and incredibly accommodating! Our windows were ready on time and delivered as promised. The process was very easy on our end and Bill is very knowledgeable about the Pella products. Could not be happier with this Pella rep!

Great experience with Pella Windows. Ryan did an excellent job explaining the value of the product, stayed engaged throughout the process, and genuinely cared about getting everything right. Kevin and Jerome were the heart of the installation—their precision, craftsmanship, and experience truly stood out, and you can trust them to do the right thing. The windows have added significant value to our home, and the quality shows. Highly recommend this team and Pella!

The windows are beautiful. The salesman, Ryan was great responsive and went above and beyond providing service and support and helping us making the best solution. The installers, Kevin and Jerome were professional and good natured. They got the job done right and Abby from Pella kept us informed and coordinated the work schedule. All and all, it was a great experience. We will continue to replace a few more windows that were still in good shape over the next few years with Pella. Thanks!

UPDATE: Pella reached out after this review asking for my phone number and promising contact within 3–5 days. I complied. Over a month later, there has been zero follow-up. This review remains accurate. My doors remain with no hardware and air leaks. 1 Star – $90,000+ for Defective Doors, No Hardware, No Accountability, No Follow Through, False Promises We installed six Pella doorwalls in the spring/summer of 2025, spending over $90,000 (more than $15,000 per doorwall). This has been one of the worst home improvement decisions we have ever made. Every single doorwall leaks air. Our home is now colder and draftier than before, and our propane usage has skyrocketed since installation. These doors perform worse than the old doors they replaced. To make matters worse, we still do not have

We had a sliding glass door installed by Pella. Ryan, salesman, Cameron and Josh, installers, did a great job! They were on time, pleasant, polite and communicated very well. They did exactly what they said they would. The final results were excellent and we are very happy with our new door and trim.