Pierce Refrigeration, Inc.

I had a tech come out to assess an issue. He was professional and helpful. I then called the office to schedule the maintenance the tech recommended and confirmed they'd come back in a month to do 3 things. A different person comes out as scheduled, smelling like booze, and prepared to do none of the work. He proceeded to do the same evaluation the first tech did and tell me I needed to schedule the other things ahead. I told him that's what I had scheduled for that day. He went outside to "call his boss" to find out about these things and just came back in to repeat the same thing. After this guy left I called the office and asked about the things I had scheduled for that day and stated their employee smelled like alcohol. The man on the phone dodged my questions and was asking me if I wa

We called for service on our central air conditioner. We knew the fan motor was broken, they said a tech would need to check it out. They sent an inexperienced technician who spent 15 mins fiddling with it talking to someone back at the shop. My husband was listening. We had already had a local guy look at it, but he said he couldn't do the job now, and to call someone else, so we called Pierce. When we told the tech about the motor which he should have known because I stated the problem when I called, he said , "Okay, I'll just have them order the part for you then." I asked him to call me with a quote. After three plus days of never hearing back, we called another company. We were not impressed with what we had experienced. A week later, we received a bill from Pierce for $236 for tw

Was recommended this company for central air service from an online group in East Bridgewater. Called and scheduled an appointment for the following week. No call, no show to the appointment. Now a week after the appointment was scheduled, and I still have not been contacted at all. I guess customers are expendable to Pierce. Had another company come out with no issues. UPDATE Was contacted by Ron who is one of the owners after posting this review. He apologized several times, told me that I got lost in the mix somewhere, and said that is absolutely not how they do buisiness. Definitely seemed to be a very genuine phone call, and I appreciate it very much. Says a lot about a company when an owner makes the effort to correct a mistake.

I use Pierce Refrigeration to service my central air system on a regular basis. Technician very knowledgeable and always arrives on time. Staff is very friendly and courteous. Highly recommend this company.

Best in Business. One of my business partner recommended Pierce Refrigeration and I called them and same day they sent a technician and fixed the cooler right away. I really recommend this refrigeration company.