Pool Time

My pool get alge problem under the hot summer. Pool Time help test the water and give detail instructions how to fix it. Just after a weekend, the clear and blue water come back to my pool. They only recommend products what I do need to solve the particular problem.

We used them to fix our heater in our spa. The service tech guy was great. The lady in the office is terrible. When the tech guy came to evaluate what was wrong, we didn't hear back from them for well over a month and a half. We called several times, at least 4, and no one responded to us. I had to drive to the office and speak with the lady in charge. She was completely unorganized and then made every excuse in the book as to why we haven't heard back from them. 3 days later he was out to fix the heater. Be prepared to pay outrageous prices and receive terrible customer service from office staff. Although not from the technician. Like I said, he was great!

Paul and his team were unprofessional! My first encounter with Paul was through a call that I placed to his office. He listened to my proposed pool project, and he said he would take the pool job on. He asked if I would email him pictures of the pool project. I eagerly sent him pictures! Paul led me to believe he would take on the project. After the initial agreement I called and left voice messages on his office line, as I was ready to start. His follow up skills really concerned me because he rarely called back after voice messages. The lady at the office that I spoke to said to email him because there was no way I would communicate with him by calling the office. That comment seemed very dishonest to me. After I emailed him many times he finally replied, and he said he would get back t

My long time pool service recently had some staffing issues so I figured I could handle it for a while with the Costco Chlorine... Not a good idea! I reached out to Pool Time and they came the same day. Tony was so knowledgeable and informative. He spent a lot of time to get everything back in order. Their prices are competitive and the office staff and onsite service personnel are very professional and friendly. Thank you so much for the amazing service! I am grateful to be a new customer.

Pool Time built our family a beautiful energy efficient pool this summer (2014). We had several competing bids during our selection process. We were looking for quality, vast experience and expertise in the pool field. Pool Time was not the least expensive in fact they came in on the higher end but when we compared what they offered that was different--that cinched it for us! What we found: They have been in business for over 30 years, they really knew their installation technique. We have been pouring over internet information and calling everybody we could to educate ourselves about the process. They do things much different then the others to make the system as a whole much more efficient (energy #1 and also water movement). We got a lifetime warranty on our pool's pebble surface and an