PORCELANOSA Walnut Creek

We were excited to work with them as their tile and vanity selections looked great in the showroom. When we received the tiles it was completely different from what we had selected. The samples we liked in the store didn't match the final delivered product. The color was off and they texture was just a print. Not the sample we had seen. Also I would be very careful going to Porcelanosa, their quality seems really good in the store but when you get the final product at home, it looks not that great for the price you pay. The stone looking tiles have a blur pattern that is fake and stamped on and that is not what we saw on the sample in the store. On brining this up to the team at PORCELANOSA, they said that their batches can vary in color. This was also not told to us when we went to buy

I purchased a Noken Smart Shower Column model 100283346 at Porcelanosa Walnut Creek and picked it up at the San Jose warehouse on 2/6/23. Upon picking up the shower column and inspecting it, I noticed that the left water flow handle seemed loose and wobbly compared with floor models set up in the showrooms. However, for the high price of the column, I hoped the movement wasn't cause for concern. I followed up with pictures and video with Noken after my Porcelanosa sales person failed to follow-up with Noken on my behalf (or with me) and Noken in Spain replied to me that the handle movement was normal. Upon installing the column, water was gushing from the handle. Luckily my contractor was able to tighten the cartridge inside. At the direction of my wife (but against my judgement) I also pu

My experience with Kim at Porcelanosa has been beyond exceptional. I have been working with her for the past few months to choose materials for a major remodel of our house. Kim has been an incredible design consultant with a keen eye for detail. She is very patient, prompt in answering questions and open and supportive to discuss design options and ideas. I chose to go with Porcelanosa because of the exceptional customer service provided by Kim to meet our design needs!

Kim, at Porcelanosa-Walnut Creek Store- has been wonderful. Very helpful and patient while helping me choose my tile. Had a problems with a few tiles that got damaged during shipment and Kim promptly replaced them. Very satisfied with their service.

Bought metal tiles from this store in CA and now the tile has defects and markings on more than half of the tile set. (Paid over $300 for 7 pieces of metal hexagon backsplash). Reached out to the store and they refused to replace my tiles! DONT BUY!!!