Profix Appliance Service

Had an appliance catch of fire and was referred to Profix. The service team member was super nice, opened up the appliance and showed me the fried components and talked about the pros and cons of repairing verses replacing. I would definitely call them again for a consultation!

Profix installed a new range hood fan for us. We had an issue with the fan making a noise when turned on. We called Profix and they responded immediately and solved the problem. I'm a custom home builder, and the issue was for my client's home. I recommend Profix.

We are House Managers for a very pricey house in the Brentwood Hills. As such, we take care of everything in and outside the house. We hire all workers, we oversee the work. We are ever so picky because out client is picky and wants everything to perfect. We had installed an outdoor pizza oven for this client some years back. He rarely uses it, but of course on the day he wanted to it would not work. My husband went to the house to try to repair this really expensive Lynx Pizza Office and could not. So, I began my search on Yelp and other places and checked for issues with companies as we are required to do. I was shocked at some of the horrid reviews I saw. I came across Profix and decided we would talk to them, but we had questions, were they BEAR certified, what type of insurance the

We had a miserable experience with ProFix. Our Viking fridge's freezer iced over from a blocked drain tube. Instead of removing and cleaning it (with a small risk of cracking), they insisted it could only be replaced -- but the part was on back order -- so they just steamed it and presented it as a successful fix. Unknown to us, the blockage remained, so the ice came back, and soon after the defrost system failed -- likely from months of running it this way. They gave us no warning that the blockage was still there, no explanation of the potential damage it could cause, and no recommendation to install the replacement part immediately once it arrived. We feel badly let down. When we asked for a partial refund, the response was slow and defensive, and the request was ultimately refused. The

Mike the owner personally came and dealt with my issue. At first the process was not great as back ordered parts and lack of communication were very frustrating but when I raised my issue Profix handled everything very professionally and well and Mike the owner raised the bar making my experience extremely satisfactory. Highly recommend