Roc's Maintenance & Repair Inc

Roc's Maintenance & Repair operates one of the most suspect business dealings I have encountered. As a commercial camp, we have utilized many repair and maintenance companies, but never with such an unconventional, exploitative business model. They invoiced a bill of just under $400 USD for evening submitting an estimate. Their "diagnosis" was simply that they weren't interested in fixing it, but had no problem invoicing our Camp for nearly $400. I would avoid a company with a business model as suspect as Roc's Maintenance and Repair. They have the presumptive ability to "estimate" and invoice businesses and homeowners without ever even completing any work and working towards solutions that in the best interest of their customers.

Jamie Walden: Since you mentioned having utilized many repair and maintenance companies for your commercial camp, why did you call us? Why not those other folks? We showed up on time and diagnosed your range-- It's a very old unsupported piece of equipment from Garland. No model or serial number. We were given symptoms of 1) not firing, 2) pilot issues, 3) oven fickle and being contrary. We took pics and came to shop and researched and called factory techs about this range. Parts no longer available-- They said, "unsupported, recommend range be replaced, dangerous to use or repair". We called and passed this information to your people. We received no return call. We then billed your facility. 2-hrs round trip travel @ $90 each = $180, 1.25-hrs testing and research and phone cal

If you have any commercial kitchen appliance repairs needed, you must call Roc's maintenance. I was refered to them after calling around and was SO glad to call and be greeted by Jean. She was able to send Robert and Brian to help us with our commercial dishwasher and walk-in freezer. To leave a short and hopefully meaningful review, both appliances ended up needing lots of work, new parts, and collaboration with an electrician. It was not at all easy, but the guys were able to get us up and running. Communication was key with Jean and the guys, and we are grateful to have had such a great experience in the midst of what could've been a nightmare. Thank you so much for sticking with our project and kindness throughout the process. We will continue to partner with you all in the future.

A great place, with great employees, and an owner who definitely takes care of the communities needs, great business to get ahold of if you need anything done with your appliances, Roc definitely rocks!!!

Called and called left messages after messages no response no call not even a return phone call to schedule a time will never call these guys again