Roto-Rooter

On August 1, 2025 I hired Roto-Rooter to remove the roots from my sewer line. The young man who showed up acted like the last thing in the world he wanted to do was any kind of work for a black man. He worked on the line for about five minutes, clearing just enough of it to ask me to flush the toilet and have that water flow through. The next week, the line began to back up again. Roto-Rooter refused to come out and do the job they were paid to do. I am attaching a photo of the roots I have personally pulled from the line that Roto-Rooter was paid to clear. Roto-Rooter wants to make the most amount of money for doing the least amount of work.

Showed up late, did a bare minimum job. Less than one week later, my pipe was showing signs of the same clog. The woman on the phone said they would charge me full price to come back out again. I understand they don't warranty unclogging pipes, it makes sense, but they were rude about it and did not care about my business. I called another plumbing company and they did the job right. It's been about 3 weeks and I have not had the repeat problem that RotoRooter did not fix the 1st time.

So, we had a late night leak develop from our water heater. I really didn't want to mess with it, because it was behind the wall and I don't really like plumbing. Any other pages, and I called Roto-Rooter. Robbie came out a short while afterward, and helped me diagnose the problem. I actually decided to do the repair myself, after looking at it with him. Not because I don't think they would do a good job, but because it turned out to be less complicated than originally feared. Although I didn't have Robbie do the work, he was very helpful with advice (because he's done it 500 times) Very friendly, very professional, very much recommended.

Water pressure was low to kitchen faucet.The plumber found something in the hose under ten minutes. WOW! I will not hesitate to call them again! Great job! Thankyou!

These people are awesome! Zack was professional, on time, and very helpful. He really went above and beyond and provided quality customer service. I definitely recommend this company.