Royal Overhead Door

No customer service. Our fireplace (Heatilator) was installed by them and we called to ask if they installed a fresh air vent. He continued to tell us thats optional. But our home is new construction and air tight which makes it hard for a fire to breath. The owner was suppose to get back with us to check our paperwork but he evidently decided not to. We went to Congo stove and received some good advice on what to do.

Royal replaced garage door for us in September. The gasket was incorrectly installed leaving a gap that allows water and wind into the garage. The person who answers phone hangs up and the salesperson who she says is the only one who can help us will not return calls. Very bad experience!!!

Luck would have it my fireplace magically worked when the technician showed-up and I was still sent an invoice for $135.79 even though the technician did zero work and was there for less than 5 minutes. Called the office to see if they'd work with me to reduce it some, but they would not. Seems like bad business. Will not be using them for fireplace or garage door services going forward.

Update - Royal fixed everything. Admitted the issue. We are good to go! Just had Royal out to check on our garage door that is not yet a year old installed on a new build. The garage door is buckling in the center top area where it is lifted and dropped. The worker had the audacity to immediately blame it on user error as if me and my family do not have the competency to use a garage door. Claimed that the only way the door would buckle is if the manual lock was in place. A quick google search will provide a plethora of reasons why a door would buckle including misalignment and poor quality among other reasons. The worker even mentioned the door is slightly out of alignment and that he did not recognize the name of the individual who installed the door. Why is all of this information impo

Been using these folks for nearly thirty years. Probably had them install over 40 doors, both in my businesses and my home. Same family has owned and operated this company ever since I have been doing business with them. We have had absolutely nothing but great service on every installation. One thing that very important that one might not think about is service after the sale. At our business, occasionally we may have someone hit the door, break out a window, or in some way make our premises unsecured. They have responded quickly on each occasion. Huge for us that they took care of every situation. Great family-owned business.