Sears Appliance Repair

Attempted to contact for appliance repair (GE cooktop). I was transferred to AI assistant. AI prompted me for details on appliance and repair needed. I answered its questions. It stated, "We do not have any available schedule for service in your area. How else can I help you?" I asked for customer service. The AI stated. "We are now an AI-only service." That's it. No options. Hard to understand this business model (other than they don't want to actually employ customer service, and they and are going all in on AI that can't help).

We have been waiting almost 3 months for a repair on our washing machine. Their warranties are a joke. They assure us the tech will reach out but never does. We have rescheduled a dozen or more times and had a no call/no show twice now. We had to take off work to be home for these appointments since someone has to be there they say. Save your money and go elsewhere. BRA3 responded To the original review and asked us to email them to which there has not been a reply for the last three weeks. This is clearly a continuance of a type of customer service being provided. Empty assurances and empty promises and zero help.

Jeffery The service guy is the only person they have sent out, he knows my washer and Dryer need to be replaced and Sears Home Warranty won't replace them til I have had a minimum of 4 issues with each machine. Warranty is Absolutely Horrible! We have been dealing with both our Washer and Dryer needing repair since early October 2024. We have scheduled 7 repair dates in 6 months. They have shipped the wrong parts 2 times, canceled our scheduled repair date (the morning of the repair) 3 times. The other 2 times once the repair guy left the 1st time the washer locked itself mid-wash and we had to wait a Month to get our sopping wet clothes out. The 2nd Time we were told that our Dryer would only work on Timed Dry, but it works just fine. I didn't buy a Dryer for it to work on one setting onl

Jo H. came on time and did a great job! He went above and beyond and was a nice gentleman. He apologized for us having to wait for 5 MONTHS for service although it is not his fault. I have been with Sears for more than 45 years and have never had such bad service. All of my appliances have come from Sears through out my life. We have had to put out $450.00 at the laundromat, plus 5 months of warranty payments for no service. That is almost $800.00 plus the aggravation of hauling heavy laundry back and forth at almost 80 years old.

Technician has showed up was fine. Did the job however I submitted my request in the middle of July and the technician was not scheduled to be here till early October. Are you kidding me come business is that I would love an answer back from you as to what you did wrong thank you bye-bye