Sears Appliance Repair

If you are able, stay away from Sears repair. They only have AI assistance. I kept getting scheduled and then cancelled. Service time was 8a - 5p, I was expected to stay around all day and then I got cancelled. The track your technican never worked, it would just say 8 - 5, and then at about 5, I would get cancelled. This type of service made me loose money for not working. Technican was GREAT! And shame on Sears for paying them so low.

Zero stars. They rescheduled my appointment twice for a leaking washer. I tried calling to talk to someone and could not get a live agent to talk to. They only work with AI. What a joke! Is this where the world is heading?

The 1 star review is not for the technician who was great. The 1 star review is regarding the process. It has taken 2 months and 6 visits to get my washing machine repaired. The sears AI scheduling system has got to be one of the worst systems available and there is no way to get a live person on the phone. I don't even know where to begin, but here are some of the issues. 1- we had a scheduled appointment on Wednesday 13th August. The AI system contacted me on Saturday 9th telling me there was availability for an appointment Monday the 11th. I accepted the appointment but no one showed up, and I had now lost my Wednesday appointment. 2-after 2 of the service appointments I had scheduled a follow up 2 weeks out, and twice the AI system decided to change the appointment date on me. After re

James was kind, professional, courteous and proficient. i really appreciate an honest mechanic.

This has been nothing but a disaster. If I could give it 0 stars I would. I rescheduled my appointment, per the technicians instructions, when the part showed up. No technician ever showed and after navigating my way through the hellscape that is their phone system I finally got to talk to a person and was assured that someone would be here first thing the next business day. Come that day I'm told I've been rescheduled again to the day after my original appointment. After calling their phone line a dozen times I got nothing but broken promises and lies. Now, a day later you can't even get to a person. I am convinced this is just a giant scam at this point.