Sears Appliance Repair

The frig is still not fixed. I need to schedule another appointment. It would be super helpful to have a phone number to reach a live person. I have no idea how to contact the company again.

The repair man actually showed up this time. Which is why he earned one star. The first appointment was a no show. He checked to see if any wires were burnt and said nothing was wrong. He never bothered to run the oven long enough to actually diagnose the burning chemical smell coming from the oven. And now when you turn the oven on it is making a loud whining noise and it stinks more than ever. The stove/oven is only 5 months old. I am very disappointed with the lack of skill and care.

The Sears appliance repair person that actually showed up to my house was wonderful. He deserves 5 ⭐️s. He checked most all my appliances (except the fridge, not his specialty) and gave me some great tips. However Sears call center sucks! Switched to person after person. Have to retell what’s wrong. No supervisors. Schedule appointment to fix my refrigerator, then they don’t show up. Call again, get an AI bot. Ask to speak to a human representative, told none are available. Mind you this is on a week day. Hang up, call again and miraculously I get a human. Tell my plight, get transferred, get hung up on. Call again. Told I never made an appointment but they’ll reschedule. Reschedule for the next day. Get a confirmation text the morning of the repair, then get a text in the afternoon that

Neil did an excellent job at repairing our washing machine. Great service thank you

The technician showed up apologetically due to some scheduling errors. He did a great job replacing the drain pump and the washer is now working perfectly. He's very concerned about not being able to communicate to me the changes in the schedule even though he had scheduled with me a certain day and then wasn't able to show up that day. He said these errors were due to corporate office scheduling. I found that repairing this scheduling error was the worst part of the service and I would give it a 0 out of five. The technician had planned to be here on a certain day. He did not show up on that day because it was not put on his schedule. I called several places including Vermont and Texas. Trying to reach somebody from the corporate office but did not actually get to speak to a live person.