Sears Appliance Repair

Tim the technician was Great! Although our refrigerator was beyond repair, he was friendly, knowledgeable and informative. He diagnosed the problem quickly, showed us what was wrong, and explained it in a way that was easily understood. I highly recommend Tim, and will be requesting him again the next time we need an appliance serviced!!

I've been waiting since 1pm I have a four hour window up until 5pm It was stated that I would receive two text one before and the second one to update me with no text whatsoever is pretty bad so I I go back and check my original email which takes me to their website I see that the driver is not due until between 5:41-6:12 no text nothing whatsoever, I personally do not appreciate unprofessional businesses customer service is really big in my book and to delay me without a text or a call is bad customer service and unprofessional my time is just as valuable as yours I'm done. I have not received the service and do not want it now.

They blew me off not once, but twice. I sat here today with an appointment time from 8am to 12pm, had to call off of work to make sure someone was here, for the second time because no one showed up or called 3 days ago as well, just to be let down again. They advertise that you can track your technician and will be contacted throughout the day, but the only "person" to reach out so far has been bots telling me there are unforseen scheduling errors hours after the scheduled service windows are over. I won't be calling them again. -James Stanton

I found this service to be inept and predatory. We paid a $129 diagnostic fee to have a tech press a button on our dishwasher and say there was nothing wrong with it, despite my careful description of the issues we'd been observing. When those issues continued to be a problem I tried calling Sears Home Service but there was no way to speak to a human representative, only an AI bot, which assured me that we would not have to pay another diagnostic fee for the technician to come back out since it was for the same issue. However, when that same technician did come back out and confirm that my dishwasher was indeed broken (it was determined that repairs would cost more than the unit itself and thus they recommended just buying a new dishwasher, despite it only being 1 year old) he said I still

Nate was great and very patient when we had to wait for the payment to go through do to snags through Sears with AI. Thank you Nate for excellent service keep up the good work!