Sears Appliance Repair

Paul came and diagnosed the problem quickly, helped me manage all the steps with the AI customer service (took three tries!) , ordered the part, and made an appointment to come back to fix it. He was professional and polite. The part arrived the next day, and Sears contacted me asking if I wanted an earlier appointment. The new time was more convenient and so Zach came out today. He was professional, polite, clean and organized. He explained what he was doing and gave me tips each step of the way (I asked for that). Both service people were wonderful! Customer service on the phone was very frustrating, however, and I hope they bring back real people soon instead of being AI only.

Erick was awesome! He was extremely polite, professional and knowledgeable. He was able to diagnose the problem with our washing machine almost immediately. Thanks!

I am so happy with the service from Sears. The technician Steve was amazing. He was professional, polite, knowledgeable and honest. He overhauled my riding mower. It is running like its new. The total cost was more than reasonable. So glad I went with this company and that they sent a wonderful representative of the company. Many thanks.

I had a very disappointing experience. The technician who came to my home was clearly not experienced and admitted he was not familiar with my appliance. He spent most of the visit searching on his phone instead of actually diagnosing the problem. He did no repair work, could not properly diagnose the issue, and couldn’t even perform a basic task like manually unlocking the washer door so I could retrieve my laundry. Because of his lack of knowledge, the visit was a complete waste of my time. Despite providing no solution and no diagnosis, I was still charged for this visit. Charging customers when no work is done and no expertise is provided feels completely unfair and unprofessional. I would not recommend this service and even customer service was unhelpful

Our repair man was very polite and explained how he was diagnosing the problem. Once it was complete, he educated us and allowed us to make the decision moving forward. He was exceptional!