Sears Appliance Repair

I had a great experience with Tech Andre from the Sears dryer repair service. The Andre was professional, punctual, and clearly very knowledgeable. He took the time to explain what was wrong and provided a solution quickly. It’s refreshing to work with someone who’s honest, respectful, and takes pride in their work. I would absolutely recommend him to anyone needing appliance repairs and wouldn’t hesitate to call again.

The online scheduler asked for my dryers make and model “in order to have appropriate parts”. My dryer is an older Maytag that basically only needs a pulley, a belt, a roller or a heating element. My heating element was fine, but the technician said the other three parts needed to be replaced. He didn’t have any of the three parts with him. Each of the parts I needed cost about $40 each. His estimate to replace them was higher than buying a brand new dryer. I understand that they need to up charge a little for parts and add labor but the estimate was ridiculous. That being said I need a working dryer fast. I wanted to take a day or two to decide if I should have them install a new dryer or install the new parts. The technician said if I didn’t sign an agreement for repair on the spot, I wo

Poor service on my Navien boiler . Did a quick review of my boiler, said it was an issue he couldn’t resolve and left me with a bill. I had someone else to come look at the unit and they were able to determine that the issue he said it was is not the issue. Thanks for nothing. Tried to call him and can only get connected to a robot which is not able to answer any question. Useless and waste of time. Left my home freezing an my family wasted valuable time. By the way amazing that you provide a phone number and website in your replies to resolve the issue when you know full well that there is no human to speak to and your automated messages do not provide anyway to resolve any issue.

Desmond was excellent! He was very knowledgeable and accommodating. He was patient and knew excellent what was wrong with our dryer! I highly recommend him and would not hesitate to have him in the future to fix our appliances!

DO NOT USE THIS COMPANY! It is all through AI and you can’t get a human being on the phone. There have been 3 visits plus one appointment that was a no show and it still has not been repaired. They came for the diagnostic appointment without the part, despite me providing the AI bot with the model number, error message, and all the details that could be used to assess the problem ahead of time. It spins but doesn’t stay hot so it takes too long to dry. I paid $129. Then I was charged for a part and $299 for the labor to install the part. It took all of 15 minutes for $299 in labor. So far I have spent over $500. The technician was condescending and told me that when he arrived the last heat setting was in Econ so that might be the reason it wasn’t hot. Meanwhile, I had just been dry