Sears Heating and Air Conditioning

Two times they no showed on Saturday appointments. Both times I got up early to drive to the property to meet them because I got a notification that they were on their way. Both times no one showed up BUT the worst part is, they lied about it. I got a completed invoice with pricing stating service was done. Then I got a notice that they couldn’t find parking and AC was inaccessible?? I live in a normal residential neighborhood and have a driveway, so….. The absolute worst part is that they don’t have any humans in customer service, they are all AI and bots. You can’t get to or talk to anyone. DO NOT USE THEM!

We have had a Sears Master Protection agreement for years lately the service is going down. I got a sears Master Protection agreement. My furnace has been down since October 2023. We have been calling ever week. we were calling almost every day. We were authorized a replacement furnace and then they declined it because of a minor issue we weren't told about it..So again sears decided to send out another technician to check the furnace on 1-20-24 he was scheduled to come today 7-11am this morning but never showed up. Every hour the time has been changing now we're scheduled for 4:00 pm today I don't know if they are going to show up. The real issue is sears don't want to replace the furnace. Sears is coming up with all kinds of excuses. I don't know if anyone else has experience this with s

Absolutely worthless. A/C went out. Waited two weeks for them to come. I sat at home all day through there “7 am to 5:21 pm” window and then they canceled on me and rebooked it for 2 weeks later. Completely useless. Just don’t waste your time. There’s no one to call there’s no phone number. Just keep it local.

The first guy just assumed it was the brain unit, the second guy said the first guy was fired due to incompetence and still didnt fix my dishwasher. They refused to come out a third time and I didn't want them anyway!

Actually bought tires