Sears Heating and Air Conditioning

I'm conflicted because the first time we used Sears to install some windows, we had a great experience. However, this last interaction has somewhat sullied that positive experience and we may not return to this service when we eventually decide to replace the remainder of our windows. Our initial consultation and order was done in early March and the install occurred in early August. Understandable, we were willing to overlook this long wait because generally supply can be strained in the current environment. We're unsure if the following is standard or not but we didn't experience any similar issues when we went through them before and we did this time. So the contrast in experience was shocking. Overall we were not happy with the look of the installation and a few other minor issues.

DO NOT HIRE SEARS HOME IMPROVEMENT! First, let me say that I don't leave reviews online very often and I really wanted Sears to take care of this project. I have used the company for all of my appliance purchases and repairs. The reputation of getting the job done at a fair price and providing great customer service is something I was looking forward to. I was and continue to be disappointed by their horrible service and practices shown on this job. They are the worst company I have ever worked with. I contracted them to install a heat pump in my house and it went downhill from the beginning. The salesperson they sent to my house arrived and quoted me a price after spending more than an hour trying to figure out the computer system. Eventually, I left them at the table and went to anothe

Our home in Spokane is over 100 years old. It is an original Sears Craftsman home built with lath and plaster in 1914. It is not easy to work on and Sears Home Improvement installed beautiful new windows despite all the hardships in the home improvement industry due to Covid. Spokane is VERY COLD in the winters and VERY HOT in the summer, and we are very pleased with our purchase and the company itself. We have had many compliments from our neighbors as well as significantly lower heating costs this past winter. We expect to use our A/C much less this summer as well as our house is tight as a drum now thanks to these great windows. I would like to mention Melissa in Customer Service who worked tirelessly to see that our project was completed to our complete satisfaction, and Chris our inst

I'm very disappointment with Sears Home Improvement project. First of all, the initial salesman has yet to email my contract as he stated the date I initiated the commitment. Two different project coordinators show up to my home twice unprepared. On another occasion a project coordinator called me the day the installation was supposed to take place just to tell me that all of the parts were not available to complete the installment. I got bill on my credit report before I got the product installed. The central air conditioner was finally installed on 26 July 2019. The inspector has yet to show up to validate the completion of the work. It is now a week later. I will never recommend Sears Home Improvement to any of my relatives, neighbors, friends, or colleagues. The quality of ser

Windows were professionally installed and look and work great. Salesman didn't close CD properly so I still have no copy of the sale. The project manager didn't call me for weeks and only after I had left 2 messages. Although the product and installation were great, it would have been better had I gone directly to the manufacturer since communication from Sears was/is almost nonexistent. Then the Bank didn't send me the information on what I owed until after charging me extra for making the first payment.